Hear me: the service provider understands my situation and listens to my needs - is one of the key angles of the customer experience and also the customer service. So it's highly important to get customer feedbacks and understand customer demands to generate to actions that meet and even beyond customer requirement to engage with them.
In the recent time, POS Online has visited our client’s stores to learn the way they operate their business. And we were amazed at the operation of one of our customers. Only 2 staff have served more than 20 customers at the 800 square meters ground. However, the most impressive part is that the customers did not have to wait for a long time to get their drinks. Both staffs worked extremely efficiently so they still had time to rest after serving. After several hours watching the store operation, we finally realized some of its successful service secrets.
'Hear me' is one of the emerging elements of the service experience that matter to your customers. It means the customers call for the service provider to understand their situation and listen to their needs. So it's unquestionably the service provider always wish to discover the way to approach and respond to customers' feedbacks. Thus those businesses that listen to the customers carefully and truthfully tend to get the high ranking on their service network.