It's time to focus on the true and constructive feedback from your customers since these are most valuable ways to support your business to improve the customer experience. And there is no better time to collect customer feedback than while they’re actually in your store, having just enjoyed the customer experience. That's how 'Scan to Feedback' work.
'Hear me' is one of the emerging elements of the service experience that matter to your customers. It means the customers call for the service provider to understand their situation and listen to their needs. So it's unquestionably the service provider always wish to discover the way to approach and respond to customers' feedbacks. Thus those businesses that listen to the customers carefully and truthfully tend to get the high ranking on their service network.