"Hear me" is one of emerging elements of the restaurant experience that matter to your customers. This means the customers want the service provider to understand their situation and listens to their needs. Those businesses that listen to the customers carefully and sincerely tend to find the high ranking on the F&B network, so it's doubtless the F&B owners should find the way to approach and respond to customers' feedbacks.
We all agree that getting and reviewing customers' feedbacks are now becoming an operational function that F&B stores should have. But the challenge is how do you recognize and filter the "real" and "fake" feedbacks since you get very confused with many reviews every day through many social channels: Facebook, TripAdvisor, etc. ? Why not focus on the true and constructive feedbacks from your real customers instead of messy things that not reflect what really going on at your stores. So that constructive feedbacks from real customers are most valuable ways to support your business to improve the customer experience. And of course, there is no better time to collect feedback from your real customers than while they’re actually in your restaurant, having just enjoyed the customer experience.
Our content team had the exciting discussion with our dev team about the above topic. We all agree that we need to find the solution to support our customers to get the timely and accurate feedback - kinda escalations from their customers to solve and make their customers happy again. It's called "Scan to Feedback".
As a part of the "deliver #Signatures" journey, we hope that the new feature will support your business improve and deliver more.
Your customers do not need to access your fan page, call the hotline or text the message to share their feeling and situation at your restaurant, they just need their smartphones and your restaurant bills. So that as the name of the feature, after receiving the bill from your staffs, they just need to open the camera to scan the QR code on the bill and access to the POS Online feedback page.
Once your customers have submitted the rating and feedback, you can check all these information in the Scan to Feedback page immediately.
With this page, you can:
So as the result, your customer will feel be cared, be listened, be appreciated belong with get surprised at the way you approach and respond their feedbacks. That's the way you meet and beyond the expectation of the customer experience when delivering #Signatures.