F&B Services | POS - Update statuses's Sales orders

For sale orders in the queue list, you can cancel the order, increase/decrease the number of current products, add/remove products, print bill for the bar/kitchen. The below guide will show you steps to do these.

Notes: Only accounts having the "POS - Point - of - sale" role in the Sale section can create sale orders.

Open "POS" menu and Select "POS"

Update statuses's Sales orders

1. Table's statuses:

For stores having the queue, the table can have one of three statuses. These statuses are used to quickly show at what stage of the order process the table is at:

  • Grey: there is no active order on the table. Customers may be seated waiting to order.
  • Red: there is an order in progress for the table.
  • Blue: the table order's receipt has been printed. The payment has not yet been processed. After finalizing the order, the table returns to its original status and color.

2. Add sale orders into queue and print bill for Bar/Kitchen

Once you've clicked on "Add into queue":

  • If you've enabled "Print bill for Bar/Kitchen" option in the Sale configuration: the printing window will be opened to print the bill for the bar/kitchen.
  • If you've enabled "Print bill for Bar/Kitchen multiple times and Input remark" option in the Sale configuration: the pop-up "Print bill for Bar/Kitchen" window will be opened to allow you to input remarks in the bill.
  • Visit this article if you want to review this setting: Configuration

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  • The table will be updated to "Red" status and displayed in the queue list.

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3. Increase the number of current products or add new products:

Select the sale order in the queue list you want to update:

  • Click on "+" of the product you want to increase the quantity.
  • Search and select the product you want to add to the sale order.
  • Once you've completed, click on "Save" to update the sale order or "Cancel" to clear the recently added information.
  • Once you've clicked on "Save", printing bill for the bar/kitchen as in 2. will be processed to print the new added or increased.

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4. Decrease the number of current products or remove current products:

Select the sale order in the queue list you want to update:

  • Click on "ICON" to remove the current product and input the reason in the pop-up window.
  • To decrease the number of current products, first you remove all quantity of this product and then you add this product with the new quantity to the sale order.
  • Once you've completed, click on "Save" to update the sale order or "Cancel" to clear the recently added information.
  • Once you've clicked on "Save", printing bill for the bar/kitchen will be processed to print the recently removed/decreased.

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5. Delete sale orders:

Select the sale order in the queue list you want to delete:

  • Click on Delete and input the reason in the pop-up window.

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6. Payment and printing bills for customers:

Select the sale order in the queue list you want to print bill:

  • Click on "Print bill" to print the bill for the customer.

  • The table will also be updated to "Blue" status and displayed in the queue list.

  • There are 2 payment methods:

    • Cash: input the money customers give for you in (2a), the exchange for customers will be displayed in (2b).
    • Master/Visa Card: input the card’s number (3).
  • Beside that, you can also "Finish and remove from queue" without printing the customer bill.

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7. Finish and remove sale order from queue:

After printing the bill for the customer, you cannot edit or remove the sale order. Select the sale order in the queue list you want to finish:

  • Click on Finish & Remove from queue to finish the sale order. The table will also be updated to its original status and color (Grey).

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