F&B Services | POS - Send Chat Message to communicate with Bar/Kitchen

Why you should upgrade the communication between waiter, and kitchen & bar staffs to the new way?

The communication between waiter, and kitchen & bar staffs is critical with the sale operation in the restaurant, especially when the distance between the kitchen/bar and cashier is very far. Any missed or wrong item in the order will make your customers unhappy. Moreover, how to quickly update out-of-serve items for the waiter and newly added items for kitchen and bar staffs?

If you go with printing paper bills for kitchen and bar, it will cost you and also the environment much money unnecessarily; since you keep printing the new kitchen/bar bill when having any updates. However, this traditional way still not present the smoothy in sale operation, especially when you have to depend on the hardware too much. Everything will go wrong when their nightmare comes, paper jam or crashed computer are just a few unexpected cases can happen.

By leveraging the development of chatting apps (Viber, Skype, etc.); you can upgrade the communication between the waiter, and kitchen & bar staffs to the new modern and smoothly way. All orders or updated information will be shared through the chat group of your restaurant. When going with this way belong with eBill, now you can completely remove the dependence on the hardware and enhance the sale operation.

Communicate Sale order for Bar/Kitchen

It would be best if you choose Skype to create the Group Chat between waiter and kitchen/bar staffs since it has features to support the communication updated continuously and quickly: quote and give emotion for messages.

  • After "Add into queue" the new sale order, the pop-up "Print bill for Bar/Kitchen" window will be opened to allow you to input remarks in the bill if you've enabled "Print bill for Bar/Kitchen multiple times and Input remark" option in the Sale configuration.
  • Click on "Copy" to copy the order details to send in the Group Chat with Kitchen/Bar on Skype.

Communicate with Kitchen Bar

  • Kitchen/Bar staffs can give the emotion icon as the confirmation signal to communicate with waiter staffs.

Communicate with Kitchen Bar Skype

  • If having any changes in the order such as out-of-serve items or any unclear information, kitchen/bar staffs can quote the order message to send the update for the waiter staffs.

Communicate with Kitchen Bar Skype 2

  • If having any updates in the order such as adding new items or replacing current items; after clicking on "Save" the recently updated sale order, click on "Copy" to copy the updated information to share in the Group Chat with Kitchen/Bar on Skype.

Communicate with Kitchen Bar 2

Communicate with Kitchen Bar Skype 3

  • For takeaway sale orders, you can label them as "Take away" in the Guest/Table field, so kitchen/bar staffs can acknowledge preparing orders for taking away.

Communicate with Kitchen Bar 3

Communicate with Kitchen Bar Skype 5

  • After completing orders, kitchen/bar staffs can inform for waiter staffs to get orders and serve for customers.

Communicate with Kitchen Bar Skype 4